Cancellation Policy
Last updated: September 2026
Overview
Cancellation terms may vary depending on the tour, travel date, group size and any third-party activities (national parks, wineries, safari reserves, etc.) included in your booking.
Applicable cancellation and refund terms will be communicated to you when your booking is confirmed.
1. Customer-Initiated Cancellations
To cancel your tour booking, contact African Summit Tours via WhatsApp as soon as possible.
WhatsApp: +27 83 560 9076
Cancellation terms are individualised and will be outlined in your booking confirmation. Factors affecting cancellation terms include:
- How far in advance you cancel
- Whether deposits or payments have been made
- Non-refundable third-party bookings (park fees, dining reservations, etc.)
- Group size and special arrangements
- Tour type and season
2. Changes to Booking Dates
If you wish to reschedule your tour to a different date, contact us immediately. Date changes are subject to availability and may be treated differently than cancellations depending on your original booking terms.
3. Late Arrival or No-Show
If you do not arrive for your scheduled pickup or arrive significantly late without prior notice, your tour may be forfeited. No refund will be issued for no-shows or late arrivals unless prior arrangements have been made.
4. Weather-Related Changes
If a tour must be cancelled or significantly modified due to dangerous weather, safety concerns, or natural conditions:
- African Summit Tours will notify you as soon as practicably possible
- You will be offered an alternative date or a full refund (subject to non-refundable third-party costs)
- No liability is assumed for weather-related cancellations
5. Attraction Closures
If a scheduled attraction (Table Mountain, national park, winery, safari reserve, etc.) is unexpectedly closed, African Summit Tours will:
- Notify you immediately
- Offer an alternative attraction or itinerary adjustment
- Handle refunds for closed attractions according to your booking terms
6. Third-Party Supplier Issues
If a third-party activity (dining, accommodation, guided experience) is cancelled or unavailable, African Summit Tours will:
- Inform you as soon as possible
- Offer alternatives where available
- Handle refunds in accordance with third-party and booking terms
7. African Summit Tours Cancellations
African Summit Tours reserves the right to cancel or reschedule a tour if:
- Unsafe conditions prevent safe operation
- Insufficient bookings (for group tours)
- Unforeseen operational circumstances
In such cases, you will be notified and offered:
- An alternative date
- A full refund of payments made
8. How to Request a Cancellation
To cancel your booking:
- Contact us via WhatsApp: +27 83 560 9076
- Provide your booking confirmation number and tour date
- Request cancellation clearly
- African Summit Tours will confirm cancellation and outline applicable refund terms
Cancellation requests should be submitted as soon as possible to maximise refund eligibility.
9. Refund Processing
Approved refunds are processed according to:
- Your original booking terms
- The refund method (original payment method, bank transfer, etc.)
- Non-refundable third-party costs
Refund timelines will be communicated when your cancellation is processed.
10. Contact Information
For cancellation requests, questions, or to discuss your specific booking terms:
WhatsApp: +27 83 560 9076
Website Contact Page: Visit Contact Page
Important Reminder: Cancellation and refund terms are individualised for each booking. Always confirm your specific terms when your tour is confirmed. If you have questions about your booking's cancellation policy, contact us immediately.